Writing
Thinking out loud about product, operations, and the systems between them.
Your chat should actually get work done
You’ve met AI as chat. It looks like Claude in the sidebar, or ChatGPT in a tab, or perhaps a Sparkle icon. The first interaction feels magical —> you type something, and get a res…
Jun 1Design the goal, not the path
  Every customer operations team eventually develops a “figure it out” queue. It fills up with problems that don’t cleanly map to the organization: confusing edge cases, multi…
May 18Everyone has a launch plan until you ship it
  “Everyone has a plan until they get punched in the mouth” – Mike Tyson, 1987 People have been paraphrasing Mike Tyson’s boxing quote about about business plans since h…
May 4Build the info radiator
If your house had more simple information “radiators”, would it be easier? Every remote worker has the same problem. Somebody in your household (a kid, a spouse, a roommate) needs…
Apr 20Build toys with known outputs
I keep going back to the Dad Joke format as a first pass for new tech For about four years now, I’ve been asking my computer to tell me dad jokes. Not constantly. Every eighteen mo…
Apr 13Stop Designing Your Graphics. Start Compiling Them
Build the first draft of your graphics with an MCP server Writers already do the hard part: turning messy thinking into a clear argument. The frustrating part comes after. You fini…
Mar 30