Writing
Thinking out loud about product, operations, and the systems between them.
The structure of an excellent operating update
An operating update is more than simply what happened If you asked five high performing people in your company what a great operating update looks like, you’ll almost always get a…
Aug 17Why organizations keep forgetting
Why can’t organizations remember the “why”? Does this sound familiar? Someone in a meeting asks a question that the company already answered. Maybe it’s something simple like “why…
Aug 3The atomic unit of organizational learning
Your updates list activity, not ingredients to drive change What job is an operating update actually supposed to perform? We usually assume the answer is obvious and that the updat…
Jul 27Nobody has defined a good operating update
It’s time to describe the components of a great update You probably attend one or more meetings where a lot of effort goes into telling each other how things are going. The goal is…
Jul 20How many AI Agents can one human manage?
On a Toyota assembly line, there’s a cord that runs the length of the floor, and any worker can pull it. Pull it and the line stops. Not your station, but the whole line. It sounds…
Jun 29AI Won’t Take Your Job, But Not Using It Might
learn how to build repeatable processes that you grade with Evals We just finished annual planning at work, and there’s one small moment that keeps coming to mind. It was a Wednesd…
Jun 22