Writing
Thinking out loud about product, operations, and the systems between them.
Design the goal, not the path
  Every customer operations team eventually develops a “figure it out” queue. It fills up with problems that don’t cleanly map to the organization: confusing edge cases, multi…
May 18Everyone has a launch plan until you ship it
  “Everyone has a plan until they get punched in the mouth” – Mike Tyson, 1987 People have been paraphrasing Mike Tyson’s boxing quote about about business plans since h…
May 4Build the info radiator
If your house had more simple information “radiators”, would it be easier? Every remote worker has the same problem. Somebody in your household (a kid, a spouse, a roommate) needs…
Apr 20Build toys with known outputs
I keep going back to the Dad Joke format as a first pass for new tech For about four years now, I’ve been asking my computer to tell me dad jokes. Not constantly. Every eighteen mo…
Apr 13Stop Designing Your Graphics. Start Compiling Them
Build the first draft of your graphics with an MCP server Writers already do the hard part: turning messy thinking into a clear argument. The frustrating part comes after. You fini…
Mar 30Subscriptions Attract Browsers. Single Purchase Attracts Buyers.
A single price provides a clear market position against subscriptions When you buy your next speaker, are you going to grab whatever Bluetooth is on sale at Best Buy? Or are you go…
Mar 26